Chicago Trolley & Double Decker Co

Anastasia Kaplanis (13.09.2017 06:44)
What an amazing experience and so much fun!!! Kent and Gustavo went above and beyond to make sure we had a tour that we would never forget!! Outstanding Tour Guide and Driver, very knowledgeable!! Thank you so much!!! 😉

Bruno Pariselli (17.08.2017 17:06)
Last night, we were waiting for the Night Tour Bus, as directed at 945 at the Sheraton Hotel. No bus showed up. We were in constant contact with the Dispatcher - but it appeared as though we had wasted our night waiting for the bus that somehow 'missed' the first stop on the tour. Then the tour guide, who had just finished his last route, Jay, agreed to take us on a VIP tour - just the four of us on the double decker. It was absolutely perfect. Jay made the tour very entertaining for our teenagers. He is the pinnacle of customer service and a great rep for this company. Thank you Jay!!!!

Linda Lilledahl (08.08.2017 23:25)
Unfortunately, our trolley tour narrator, Phillip, was useless. He knew nothing about the city. Spent his time pointing out Starbucks, green lights and trees. He read names off buildings. He had a vocabulary somewhere under 100 words and five of them were "literally." He literally used the word "literally" in every sentence. Luckily, we got off for lunch and when we reboarded the tour narrator was Emily. Very knowledgeable. Wonderful speaker and the reason for a saved three star review.

sillysullysite (17.07.2017 01:09)
We had a three day pass and only used two days. The first guide we had, Daniel, was wonderful. We thoroughly enjoyed his time with us. But after that, we were not too impressed with the other guides. Daniel acted like he enjoyed the job, added extra tidbits, and joked around with the passengers. Everyone else sounded like they were reading a script and were in the last place they wanted to be. That's why we didn't do the third day.

Weifeng Pan (13.07.2017 00:44)
Bought a package of two day bus ride and Mercury Skyline Cruise. It was well worth it. All the tour guides we met were fun and professional. I hope they are paid well, although it made me think they depend a lot on tips, which is sad because the company charges big bucks for the ride.

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