Fred Thomson (21.09.2017 04:41)
Thanks to Roselle Dunnmore. I'll smop this place.
Rochelle Dunmore (28.01.2017 14:12)
I am a frequent renter and have rented from all of the major companies numerous times. None has been a problem consistently except Budget regardless of the location. Yakima Airport was no exception. The customer service is terrible. The agent acted as if attending to customers was a burden. We had to wait 10 minutes at an empty counter before anyone even showed up. It was unclear if the location was even staffed. When he did arrive the agent barely acknowledged us wth an inaudible greeting. To which we replied that we had a reservation. He then mumbled "Avis or Budget?" My daughter reflexively handed him her ID and credit card as she stated that we had a reservation with Budget. He never asked any additional questions or made any further statements. He simply entered her information, reached under his coutner and retrieved keys, and began printing the contract.
I had my ID out to give him and we told him that I needed to be on the contract as an additional driver. His response was to ask if we were with a company. We said that "No, we booked with Costco Travel and the reservation states that Costco members can add an additional driver who is on the Costco account at no charge. The agent said that they do not allow additional drivers unless it is a company. We showed him the reservation where it stated the additional driver policy. He said it does not matter what it says, they do not add family members as additional drivers. I called Costco and was transferred to Budget for assistance.
They tried calling the location for clarification and could not get anyone to answer the phone for over 10 minutes before giving up. Budget's office told me to call back during their normal business hours the next day to resolve the matter since they were unable to reach anyone at the local office to resolve the problem. The additional driver is a necessity on this rental, so we had to cancel the reservation and were unable to find another as all other rental agencies were closed for the night or out of vehicles. We ended up stuck without a vehicle for the weekend and had to depend on Uber, when it was available (it is limited in our area).
Naydelin Zagal (24.07.2015 23:05)
they dont really have that much reservation