APEX Movement Fort Collins

Sandra Trca-Black (27.09.2017 23:28)
Our son (10 years old at the time) once asked how far away Chicago was from where we were living at the time. Answer: 6 hours. Why did he ask? Because that was the nearest place he found to learn parkour. A year ago we decided to move to Fort Collins because, well, why not? It's an awesome place. Then he was online last winter (again looking for parkour schools) and suddenly said, "MOM! Fort Collins has a parkour school!" Of course it does! We visited to check out schools (you know, the schooly/booky kind) and he was able to attend an open jam while we were in town. Life was never the same after that. He was already excited about the move but that put him over the top. 10 days after we moved to Fort Collins, he attended a week of summer camp at APEX, joined the next week, and--no joke--this kid who was already very wise and perceptive has matured about 2 years in the last 3 months. The move itself was a fantastic change, but his time at APEX has been a catalyst for helping him develop confidence, overcome some of his shyness, push himself physically, learn what it means to practice and persist, make new friends he can be himself with, and truly inhabit his body in a way that sometimes makes makes me tear up. He is truly in his natural habitat there.

As a parent and student at a dojo elsewhere, I was jaded by talk vs. walk regarding integrity and values, so I took a very cautious stance when we arrived at APEX. There are no big claims made about "character formation" as many martial arts programs do. Instead, it's organically injected into the coaching. After watching many of the coaches interact with kids, exchanging emails with the owners, taking the free adult class myself, and listening to other parents' opinions, I feel confident that not only is he learning parkour, but he's doing so in an environment of integrity that is respectful, supportive, and inclusive. My own training and study has shown me that boys need "uncles"--unrelated men in their lives to learn from, lean on, trust. Those connections matter more and more as boys grow toward manhood and try to stay anchored in who they truly are. So I especially evaluate male leaders in his life with the questions, "Is he someone I want my son to look up to? Do I trust him to model for my son what matters most?" Everything I've seen at APEX and from the coaches (male and female) says yes.

Elly Lightman (19.09.2017 00:44)
I've been coming here for the adult class since the spring. Best decision of my life! The instructors are super supportive and keep each class interesting. For each move we learn they give different levels of difficulty to work up to. Overall I highly suggest you try it!

Ryan Ford (14.09.2017 00:58)
World class parkour teachers and facility.

Chris Barlow (04.07.2017 00:03)
Very untrustworthy business practices that do NOT put the customer first. They need to make changes as soon as possible.

Let me explain: we went online to enroll our child (usually they have you commit to a 3 month class), and we were able to set up the monthly payment online as well. In the third month, we spoke to the instructors to confirm the last class date, and assumed that would be it. We received NO instruction from them that unless we canceled, we would continued to be billed for classes as IF we continued to re-enroll. We were not told by anyone at anytime that although they specify your class is "3 months long" and emphasize committing for that time period, their business practices are set up in such a way as to (seemingly) trick their customers, because the billing keeps happening even if your class is finished!

Here's where it goes way overboard. Once we found out about the extra charge, we contacted them via email to ask them to refund us and to cancel future payments. We were told the only way to cancel future transactions was to come IN PERSON to get a *special* form to fill out by hand to cancel.

So wait, this is 2017, and we CAN enroll and set up for automatic payment through the APEX website, but we CANNOT cancel by emailing, calling, or through the website? I want to give the benefit of the doubt here, but all I can see are signs of a business practice designed to make cancellation obtuse, and extra payments a likelihood. This is not the way to make customers first in your business.

One last example of APEX not putting their customers first. When we signed up for the class, we were told up front what time we would get for open gym. About 1 week after we signed up, they changed the open gym time. Wait - they asked US to commit to a 3 month class, but they don't have to commit to the time they promised to us as part of the class package? To be fair to them, they offered two other times to us: Sunday mornings, and a weekday at 8pm. If our child was a teenager, 8pm on a weekday might be fine. But our child is under 10... 8pm is bedtime. The point is, if you ask customers to commit to a time, then you have to commit to that time as well. And if unforeseeable business circumstances make it impossible to keep your commitment, then you have to go out of your way to make it up to your customer. We offered 3 options to APEX as alternatives that would have satisfied us, but they just essentially said they would think about it, then blew us off.

APEX has good instructors, great equipment, and a fun concept. But their business policies and employee training do NOT put customers first.

David Dean McLaughlin (06.01.2017 18:34)
We just moved to Fort Collins, and we were looking for a fun place to exercise. Apex came up, and we went! Best. Decision. The coaches are friendly and you learn a lot there! It's obvious that the staff cares a lot! Definitely check out Apex!

Pievienot savu novērtējumu