Avis Car Rental

Jason S. Stanley (02.11.2017 13:24)
I reserved a suburban over a month before the reservation date. On the pick up day Muhammed from fleet management called 15 minutes after the reservation time to see what cars they needed and said they would be on the way. After 5 unanswered phone calls to Muhammed and TWO HOURS LATER they show up with a standard size Navigator that they assured us was an XL version. The owner has phoned in the operation and could have cared less that they could not deliver the car to us. The icing on the cake is that the owner did not have the decency to cancel the reservation and Avis was going to charge us a $150 no show fee. Be leary of any business that puts the word Budget on their building and steer clear of this place.

Mary (12.10.2017 19:52)
Do not rent from this location. We got there and were told they wouldn't have a car for us for at least two hours over the time reserved. Leonard (who doesn't know the concept of customer service) didn't seem to care and said his job was to get cars there. I'd say he's failed at that. Other customer waiting has same situation so Leonard sent him to restaurant that he recommends a lot for people while they are waitIng. I'm Avis president club and they've lost a customer. I'm on my way to airport to pick up car from Hertz.

Danny Sullivan (06.10.2017 03:53)
If 0 stars was an option, I would have given them 0. BUYER BEWARE!!!! I rented a car for one day that the tire blew out on and ran off the road and was totaled. I got a police report, towing report, everything and brought it in the next morning and notified them as well as obtained the form for the full coverage insurance (which I purchased through the Avis location). They proceeded to charge me almost $900 for a three week rental. I have spent the last month calling customer service, waiting on hold, being transferred 10+ times, etc. I finally was able to get a hold of the manager/owner of the location from which I rented it (this one) today. Once I explained the situation to him and told him I wanted my money refunded he first said he thought I had called the wrong place so I confirmed, "This is Avis on Meeting Street, right", and he answered yes, he pretended that he couldn't hear me and then hung up on me. I ended up having to call the fraud department at my credit card company to get the money credited.

Avis needs to either oust this degenerate owner and replace him or shut this location down immediately.

Eric Ainsworth (19.08.2017 17:08)
Not going to complain about simple facts about doing business as some things you simply cant control, but how you treat your customers is 100% on you. I do expect to be treated with a certain level of customer service. Unfortunately I had to deal with a Leonard Oliphant here today who had to have been the worst front desk person I have ever encountered. Who uses terms to a paying customer like, "That's how it is" and "you've been served, you're done here" and "your contract with us is over" when trying to get clarification about charges. I got the entire conversation recorded on my phone if Avis corporate wants to reach out and hear it for themselves. Take your money elsewhere

Beth Simonds (29.04.2017 18:40)
Wonderful experience at Avis on Meeting Street in Charleston! We rented a convertible with ease. The sales associates were very accommodating and friendly. NEVER rent from ALAMO! We had made reservations two months in advance to rent a convertible at the Alamo near the airport. When we arrived we were told we'd have to wait 3 more hours for the car. So we left very disappointed. However, I called AVIS and they had two convertibles we could choose from with NO wait time. It was a very pleasant experience and we are excited to use them again in the future. I highly recommend the Avis Car Rental on Meeting Street in Charleston!!!!

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