Burning Arrow Spur

Amanda Nel (08.11.2017 21:22)
Not all all happy. Went for dinner with a friend tonight. Placed my order, the waiter (unfortunately didn't get his name) didn't know anything about the stuff on the menu. After patiently placing our order, our food came a while later, I got mine first, about 10mins later 2 of the kids meals came, another 5-10mins my friends food come, more than 5 mins later the other 3 kids food came. I ordered extra chips and onion rings, only got chips and it came +- 10mins before my meal came, then waited for everyone else's food to come, by the time everyone had their food, mine was ice cold and wasn't exactly what I ordered. One of the kids had to wait an extra 10+mins because they didn't get what they ordered either.
Waiter didn't smile even once the whole time and was just plain grumpy. Then I asked for the bill, he brought it. Just under R689 for all our meals. I rounded it off to R700, didn't feel much in the mood to give him a tip since the relaxing night out turned into utter chaos when he kept getting things wrong and kids were unhappy about it. Then he still had the cheek to ask me, 'are you seriously going to just leave me R11 tip? I just looked at him with shock, and he said, "I want my 10% tip" since I had had enough of the evening, I just added an extra R50 and left. Can't believe the cheek, give bad service and then expect payment for it, at least I was willing to give something, when I shouldn't have given anything! And just to top it off, me and my friend are both recently widowed, we both have young children and decided for the first time in months to treat ourselves and our kids to a relaxing night out, and for this!!

Clive Harding (04.11.2017 10:30)
Great place. Excellent food and very friendly staff.

theonlycatonice (30.09.2017 21:11)
Woman's toilets in unacceptable state and staff in the gaming area blatantly ignored me when I asked a question. The quality of food at Spur is going down as well in general. They're just not as good as they used to be. Our waitress Londo was friendly and good. She's the reason this isn't a 1 star rating.

Sipho Mahlangu (14.09.2017 10:52)
My kids love this place. I cannot go to Pretoria without having meal at Burning Arrow Spur. Food, staff and environment is very good. You will never regret spending the time there.

Gavin Boshoff (20.08.2017 11:51)
Food was very good and service pleasurable as well. Too many visits from different managers to table though. Managers should have their own sections which they are responsible for.

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