Travelodge - Waterford Hotel

tina murphy (31.10.2017 01:59)
Lovely staff friendly pleace will defo stay here again

Tox Adeniji (29.09.2017 19:36)
Booked a room for 3 nights, money taken from account but no booking confirmation. Called hotel, spoke to the GM who assured us it will be sorted out. Drove to hotel, receptionist demanded another payment for 3 nights, asked to speak to the GM (a certain Connor ) receptionist went in to speak with him. Overheard him saying if they don't pay , tell them they can't stay. He refused to come speak with me (so much for customer service) said he'd be out in 30 minutes, decided to go to the bank to recall money before payment AGAIN. Got back after being gone for about 30 minutes, asked to speak to him , same reply, 30 MINUTES. Couldn't wait so paid, asked for room on upper floor, he declined, saying he had allocated it for the NEXT day, as I was staying 3 nights, he would rather give room to a larger group of students than a returning customer (my 4th stay). Given a dirty, smelly room #10 close to the reception despite asking for a quiet room (unfortunately other hotels were booked out) . The GM's behaviour and attitude bordered on arrogance and condescending. Very dismissive, whilst Anna the FO employee was very empathetic and helpful, she should be the GM. NEVER AGAIN. Not going back. Just lost a customer. Worst experience ever. Pictures of dirty room will be posted on their website.

Ali Baloch (28.09.2017 00:19)
Best value for the money. Very pleasant staff and an amazing diner next door. The only issue is that sheets are not changed regularly unless asked for. Had a great stay, will definitely recommend.

shell b (12.09.2017 17:09)
We stayed here for two nights. The Travelodge was easy enough to find. Within walking distance of the city. The staff were nice. The room was a good size and very clean. The price was reasonable. Would definitely recommend the place.

Ian Sims (30.08.2017 23:06)
Quick family trip for 4. Room was spotless. Staff were friendly and help full. Not to far away from the city.

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