Esplanade Zagreb Hotel

Bernie Troitsky (24.10.2017 20:29)
First class with excellent service. Location about 10 minutes from old town. Didn't have breakfast because at 23 Euros thought it was pricey.

Ariel Chiu (13.10.2017 09:00)
The most disappointing stay during our European honeymoon. For a 5 star hotel, the rooms were dusty and unkempt, the washrooms are TINY, there was hair all over the hair dryer and the drawer it was in, and the shower had black mold in the grout. The curtains and headboard had an incredible amount of dust, stains in the carpet, and overall, room smelled very musky. Service from the concierge was decent, and I enjoyed the L'Occitane products they provided, but that was about it. I had hung a white t-shirt on one of their hangers, and it left yellow stains on the shoulders. I informed concierge, and they sent someone to launder my shirt immediately, free of charge. This was a nice gesture, until I received the shirt back and the whole white shirt had turned BROWN because they had bleached it. There wasn't much concierge could do except remove our other laundry expenses, and apologize. Ultimately, I'm just baffled that a 5 star hotel would make such a big mistake with laundry. Luckily, the next hotel we went to in Vienna (Grand Ferdinand) amazingly turned my shirt white again.

Nat NeverSayNever (26.09.2017 12:35)
The hotel is not bad, that's all what I can say about 5star hotel. Rooms are of standard level, some places need to be repaired. The big disappointment was to see dirty bathroom with hair in the wardrobe :-( and dust everywhere. Can't be accepted for such price! The only positive moment is a good breakfast with friendly staff and variety of dishes.

Stefan Gentz (11.09.2017 23:06)
Simply one of my favorite hotels in the world. The whole atmosphere in this hotel is just grand and perfect. The restaurant is one if the best in Zagreb for sure and the 1925 bar awesome (especially the terrace in a summer afternoon). The professional and friendly staff completes the good picture.

Anna Han (23.06.2017 16:26)
Spacious was used by others to describe their rooms. If this was a stop on the Orient Express, then we got the servant's room. It was so small the bellman suggested that he put the second suitcase on the desk. The bathroom is smaller than ones I've had on cruise ships. If you open the door, it clears the front of the toilet by 1 foot (I measured). My husband was in the shower and I was in front of the sink; when he wanted to get out, I had to step out of the bathroom for him to do the so. Very disappointing stay. As others have mentioned, there is nothing to make tea or coffee with in the room, no complementary water and no iron. There is an old fashion pants press, useful if you only wear pants.

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